Answer the three Management of Organizational Behavior questions

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Question 1

1.The text indicates that both writing and speaking are important skills. Explain when each is the most effective when attempting to increase channel richness? (Hint: Review Choice of Communication Channel section in the chapter)

Question 2

2. Let’s take your answer a step further. What are the most effective methods of communication when attempting to achieve specific results? For example, when should you use written communication vs. a phone call? When should you send a letter? When is oral communication more effective? (Hint: these answers are in the Choosing Communication Methods section in the chapter).

Question 3

3. Review the statistics on page 361. How do you feel about the related office practices involved in these statistics? Are the behaviors described appropriate in the workplace? Explain your answer.

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